Terms & Conditions
Glossary
"Booking" means the period in which you have paid to stay at Parnwell Villa Apartment.
"Guest" is the person who has made the booking for Parnwell Villa Apartment and has paid for the booking.
"Host" is the representative and owner of Parnwell Villa Apartment.
"Property" means the holiday home, here Parnwell Villa Apartment, the Guest has booked including its fixtures, fittings, equipment, dwelling and gardens.
"Visitor" means a person a Guest permits to visit the Property during the stay.
"Website" means the booking website hosted by the "Host" and accessible by the URL parnwellvilla.nz
The "Guest" must comply with the Terms & Conditions set out below.
A breach of these Terms & Conditions may result in, but is not limited to, the Guest(s) being evicted from the Property and/or loss of monies paid by the Guest.
Index
1. Booking Process
For Direct Bookings
For Other Platform Bookings
2. Cancellations / Changes / Refunds
Direct booking through the Website parnwellvilla.nz
Airbnb Bookings
Booking.com Bookings
Vrbo/Bookabach Bookings
Expedia Bookings
3. Property Rules
Check-in and Check-out times
Cleaning fee
Dog-Friendly properties
Injury / Loss
Internet usage
Parties & Functions / Use of the Property
Conduct / Noise
No smoking or vaping policy
Illegal substance / Drug use
4. Guest Responsibilities
Care of the Property
Damage
Occupants / Guest Numbers
Guest cleaning responsibilities
Linen and towels
Additional cleaning service for long stays
Lost / forgotten items and returns
Security and Keys
5. Host Responsibilities
Host Policies
Guest Services
1. Booking Process
Direct Bookings through the Website (parnwellvilla.nz)
- To secure your booking, 100% payment is required at the time of reservation.
- 100% of paid prepayments refundable when canceled 14 days before booking date or earlier.
- 50% of paid prepayments refundable when canceled 7 days before booking date or earlier.
- 0% refundable if canceled less than 7 days before the booking date.
- All payment made via bank transfer must be received in New Zealand dollars net of any bank or other transaction charges.
- Personal cheques, bank cheques, money orders and cash payments are not accepted.
- Please refer to the policies/terms & conditions set out by these platforms on their respective websites.
2. Cancellations / Changes / Refunds
- Guests who wish to cancel or change a booking must contact the Host in writing to confirm availability.
- All booking cancellations and change requests (date change, guest numbers) are subject to availability and approval by the Host.
- A variation of the booking which reduces the number of nights stay will be treated as a cancellation of the booking in respect of those nights.
- A variation of the booking which reduces the number of Guests will be treated as a cancellation of the booking in respect of those Guests.
- No refund will be given for an early departure.
- Refunds will not be given for bookings cancelled due to inclement weather, illness or change in family circumstances.
Direct bookings through the Website (parnwellvilla.nz)
At the time of booking, the Guests must provide the Host with the following:
- - Full name of the main guest making the booking
- Mobile phone number and email address of main Guest
- Credit card details for payment processing through Stripe
- A scan/email/text of a photo ID (eg. drivers licence or passport) - The booking will not be confirmed and dates will not be reserved until the payment in full and documentation is received.
- Any refunds will be remitted to the Guest via their original payment method.
- 100% of paid prepayments refundable when canceled 14 days before booking date or earlier.
- 50% of paid prepayments refundable when canceled 7 days before booking date or earlier.
- 0% of paid prepayments refundable if canceled less than 7 days before the booking date.
Airbnb bookings
- Please refer to the Airbnb Terms and Conditions for cancellation procedures and policies
- Guests must request to cancel or amend a booking via Airbnb.
- Any/all refunds will be proceed by Airbnb.
Booking.com bookings
- Please refer to the Booking.com Terms and Conditions for cancellation procedures and policies
- Guests must request to cancel or amend a booking via Booking.com.
- Any/all refunds will be proceed by Booking.com.
Vrbo/Bookabach bookings
- Please refer to the Bookabach Terms and Conditions for cancellation procedures and policies
- Guests must request to cancel or amend a booking via Bookabach.
- Any/all refunds will be proceed by Bookabach.
Expedia bookings
- Please refer to the Expedia Terms and Conditions for cancellation procedures and policies
- Guests must request to cancel or amend a booking via Expedia.
- Any/all refunds will be proceed by Expedia.
3. Property Rules
Check-in & Check-out times
- Please refer to the check-in and check-out times as advertised on the Property listing either on our website, Airbnb listing, Booking.com listing, Vrbo/Bookabach listing.
- The purpose of the specified check-in and check-out times is to allow the necessary time to clean and prepare the Property.
- Early check-in / late check-out requests are subject to prior arrangement and availability.
- Extra charges may apply at the Host discretion.
- The Property should be vacated on time and secured.
Cleaning fees
The cleaning fee is an additional cost, made available at the time of booking. Your cleaning fee covers :
- All surface cleaning, linen laundering and bed making
- Removal of reasonable amounts of rubbish
- Recycling will be left for disposal on collection days
Additional costs will apply in the event of an unreasonable/excessive cleaning and rubbish removal at a rate of $50.00 per hour + gst.
In essence, the Property should be left in the same condition as you found it on arrival.
See also below for Guest cleaning responsibilities​.
Pets
Injury/Loss
- No liability is accepted by the Host for loss or injury, debt, illness, accidents damage, delay, expense or inconvenience caused by directly or indirectly by events beyond the Host's control, which are not caused by neglect or default by the Host.
- The Host recommends that all Guests purchase comprehensive travel insurance.
Internet usage
- Complimentary WiFi internet access is offered at the Property with unlimited internet access.
- It is essential for the Guest making the reservation to ensure that the internet access at the Property is restricted for lawful purposes.
- Any unlawful or improper usage will result in the booking guest assuming full responsibility for such actions - this includes any fines, administrative fees or re-connection costs stemming from such illegal activities.
Parties & functions / Use of the Property
- The Property has firm no party policies (this includes hen/stag parties, weddings, birthday parties) with no additional guests allowed to visit the house at any time without written authorization.
- The booking cost charged is for domestic/residential use only and not commercial.
- If you have an issue with neighboring properties, you must report this to the Host immediately.
Conduct / Noise
- Sound travels to the neighbors easily and as such, noise levels are to be respectful at all times of the day.
- Likewise, if you have an issue with neighboring properties, you must report this to the Host immediately.
- Abuse, including verbal or physical of any kind to the Host, the owner or their representatives or neighbors to the Property will not be tolerated and will result in immediate eviction with no refund given.
- There is to be no excessively loud music or outdoor entertaining whatsoever after 10:00 pm.
- Excessive noises or disturbance include (but are not limited to) loud music, loud voices, engine noise, frequent coming and going or barking dogs.
- Actions by Guests that result in neighbor complaints or Security/Police being called to the Property will result in an immediate eviction.
- Breach of this condition will also result in no refund of monies paid to date.
No smoking or vaping policy
- The Property has a no-smoking/vaping inside policy however you are permitted to smoke/vape outside of the Property.
- Please dispose of cigarette butts/used vapes in a responsible manner.
- Failure to comply with this policy may result in an additional cleaning fee to rid the Property and/or linens of smoke odors.
Illegal substance / drug use
- Illegal substances are strictly prohibited and grounds for immediate eviction from the property.
- If drugs are used on the Property, you will be charged for a drug testing and drug cleaning fee.
4. Guest responsibilities
Care of the Property
- As a Guest you agree to accept the property upon arrival, provided it meets the basic description as listed on the Website or the booking platform.
- As a Guest you agree to keep the property in good clean tidy condition, and upon departure, you will leave the property in good and habitable condition.
- If you notice an issue on arrival, please contact the Host immediately and also take photos as evidence. The Host will discuss further steps with you directly.
Damage
- As a Guest of the Property, you are responsible for all damage, breakage and/or loss to the Property (this includes inside the Property, to the dwelling and also gardens, trees, shrubs, flowers) except for normal wear and tear and unavoidable casualties (as deemed by Host in its sole discretion).
- As a Guest you understand that the Property will be inspected prior to your arrival and upon departure. You acknowledge any loss and/or damage to the Property will result in a charge or charges for repair and/or replacement value.
- Please notify the Host as soon as possible if you have broken anything so that we might be able to arrange a replacement for the remainder of your stay or in good time for the next Guest.
- Likewise, should you discover a default or breakage or maintenance/safety issue when you arrive, please advise the Host immediately or you may be held liable after you depart and you may be charged accordingly.
Occupants / guest numbers
- All booking must be registered to an adult 18 years of age or older. This Guest, in whose name the booking is made, must be present at the Property for the full duration of the booking. The Host may request ID to confirm the Guest.
- The name(s) of all other Guests attending the property must be provided to the Host via email or the online form prior to check in.
- Only the number of Guests nominated and agree to in the booking may attend/stay at the Property overnight.
- The number of Guests attending the Property must not exceed the number of beds provided for or the number of Guests agreed to by the Host, at the time of the booking.
- If any extra Guests are found to be occupying the Property, additional charges will apply and the booking may be terminated immediately and without refund.
Guest cleaning responsibilities
Please ensure the following on your departure:
- Leave the property tidy with dishes done, dishwasher unpacked, perishable food removed from the fridge/cupboards.
- Linen should be left on beds and towels on the bathroom floors.
- All furniture must be left in the same position as it was upon check in.
- Turn off all non-essential running appliances (ie TV, air conditioning, heating, heated towel rails, fans, etc).
- Inside rubbish bins should be emptied and all bags placed in the (red) Council bin.
- Recycling should be placed in the (yellow) Council bin.
- Glass recycling should be placed in the (small blue) Council bin (glass only - bottle tops go in the general rubbish).
- For excessive amounts of rubbish and/or recycling, please dispose of at the nearest transfer station/rubbish tip/recycle centre. Failure to do so may result in additional charges.
Linen an towels
- Linen including pillows, blankets, bath towels, hand towels, bath mats and flannels are provided by the Host, unless otherwise stated.
- On departure, all used towels must be left on the bathroom floors and all linen left on the bed.
- An additional linen laundering fee may apply to linen that is heavily soiled, including make-up or self-tanning stains.
- You will receive one towel per person.
- If you are booked to stay for more than 7 days, we can arrange for a re-stock of your linen given that it is requested - this includes bed sheets and bath towels - at no extra charge. You will however be required to strip and remake the beds, unless you have arranged for an additional cleaning service (see below).
- We recommend that you bring your own beach towels as these are not supplied.
- Bath towels are not permitted to be used outside of the Property (i.e. not to be used for the beach or the pool).
Additional cleaning service of longer stays
- For an extra fee and by arrangement, we can organize for an interim cleaning during your stay. This might include a light house clean (vacuum and bathroom clean) and may also include changing out your bedding for fresh sheets. Please contact the Host should you need interim cleaning.
Lost / forgotten items & returns
- The Host shall not be liable or responsible for personal items left behind or lost.
- Items left at the Property will be disposed of if arrangements to collect/return them aren't made within seven (7) days of check out.
- For items 5 kg or less only - if the Guest requires return of item via mail, the item(s) will be couriered. Payment for courier must be received by the Host prior to postage.
- For items heavier than 5 kg - Guests must make arrangements to collect from the Host within seven (7) days after check out. The Host will not arrange postage for items heavier than 5 kg.
Security & keys
- The Guest(s) shall be responsible for the Property during the stay, this includes ensuring the Property is secure at all times during the stay and when you are away from the Property.
- If the Property has a key safe or key code, you will be given this prior to your check-in.
- Guests are responsible for the safekeeping of all keys and garage door openers (if applicable).
5. The Host responsibilities
Host policies
- The Host or Host Agent may enter the property at any time, with no prior notice, in the event of an emergency, in order to perform necessary repairs and/or maintenance; and with 24 hours’ notice, for normal maintenance.
- The Host reserves the right to change all or part of these Terms and Conditions at any time.
- The Host reserves the right to refuse or cancel any booking that the Host believes may be inappropriate.
- The Host warrants to present the Property in good, clean condition and every attempt is made to offer the Property as described in the online listing at the time of booking.
Guest services
In each of the properties you will find a few essential items for your convenience.
The grocery items* will only last for a few days after which time you may need to replenish yourself. These include:
- Milk in the fridge*
- Tea, coffee and sugar*
- Toilet paper*
- Shampoo, conditioner and body wash*
- Bed linen (but feel free to bring your own)
- Bath towels (one per person for short stay, two per person for more than 4 night stays) - not to be used at the beach or pool
- Bathroom linen - bath mat, hand towel, flannels
- Hair dryers and straighteners (found in majority of Properties)